Privacy Statements

ING Bank (including ING DIRECT) only collects such personal information as is necessary to manage your account and to communicate with you about ING Bank (including ING DIRECT) and the products and services we offer.

By completing the application form for this product, you consent to our use and disclosure of your personal information as outlined in this privacy statement.

In managing your account, there may be occasions where we need to disclose your personal information to other ING Group entities and/or third parties, such as

• Other ING Group companies in order to service other products you may have within the Group. You can choose not to have us disclose your personal information to ING Group companies for this purpose by contacting us directly, however please be aware that we may then be unable to provide particular products or services which require this disclosure, such as managed investment products;
• Organisations undertaking reviews of the accuracy and completeness of our information;
• Authorised organisations providing confidential mailing services, maintenance of our information technology systems, and printing of our standard documents and correspondence;
• Our solicitors, valuers and insurers for our loan products;
• Other financial institutions, such as banks, credit unions and building societies, in order to set up your account and to process banking transactions.
• Credit reporting or information verification agencies in order to obtain and provide details of credit history or status.

We only disclose personal information to such organisations for the provision of specified management services.

Personal information will only be disclosed to third parties, for example your financial adviser, mortgage intermediary, power of attorney and appointed agent, when you have authorised us to do so. If you wish to amend or withdraw this authority please notify us in writing.

You may request access to the personal information that we hold about you, your account(s) and any other ING products or services by contacting us directly or by contacting the ING Privacy Officer at GPO Box 75, Sydney, NSW, 2001. Requests for access to your personal information may only be made by you.

Your personal information held by ING Bank (including ING DIRECT) will not be disclosed to any other ING Group company for marketing purposes unless you specifically consent to receive such information. You can choose to receive information on other ING Group products and services by contacting us directly.

You may elect not to receive further information about ING Bank (including ING DIRECT) or our products by calling, writing to us or contacting us online.

As a credit provider ING Bank (including ING DIRECT) is bound by Part IIIA of the Privacy Act and the Credit Reporting Code of Conduct issued by the Privacy Commissioner in the collection, use and disclosure of your credit information.

I/we agree that ING Bank (including ING DIRECT) and any other financier who at any time provides or has an interest in the credit, can do any of the following at any time:

1. Commercial credit information
   Collect and use commercial credit information to assess an application for consumer credit or commercial credit.
2. Consumer information
   Collect and use consumer credit information to assess an application for consumer credit or commercial credit.
3. Collection of overdue payments
   Collect and use a credit report provided by a credit reporting agency to collect overdue payments.
4. Provide information to mortgage insurer
   Disclose information to a mortgage insurer to assess the risk of providing mortgage insurance or to assess the risk of default.
5. Exchange of information between credit providers
   Collect, use or disclose to another credit provider (including without limitation any other credit provider who has lent money on the same security) any information or opinion about credit worthiness, credit standing, credit history or credit capacity.
6. Exchange of information with introducers
   Collect, use or disclose to any introducer, financial consultant, accountant, lawyer, or other adviser acting in connection with any financing provided or proposed to be provided, any consumer or commercial credit information.
7. Provide information to credit reporting agencies
   Disclose to a credit reporting agency personal or commercial information. The information may include identity particulars; the fact that credit has been applied for and the amount; the fact that the lender is a current credit provider; payments which become overdue more than 60 days, and for which action is commenced; advice that payments are no longer overdue; advice that cheques drawn have been dishonoured more than once; in specified circumstances that in the opinion of the Lender there has been a serious credit infringement; and the credit provided has been paid or otherwise discharged.
8. Provide information for securitisation
   Disclose any report or personal information to another person in connection with funding financial accommodation by means of an arrangement involving securitisation.
9. Provide information to guarantors
   Disclose information to any person who proposes to guarantee or has guaranteed repayment of any credit provided.
10. Provide information to introducers or agents of the lender
    Disclose information to an agent or introducer related to the lender for the purpose of calculating and reconciling commissions. The information supplied would include but not be limited to, your name, account number, balance outstanding and arrears position.

Our privacy statement may be updated from time to time, as we strive to improve the standard of service we provide to you.

This privacy statement applies to ING Bank (Australia) Limited and to its trading names ING Bank and ING DIRECT.