Verified by Visa
What is the Verified by Visa service?
Verified by Visa is a free service that provides added protection when you shop online at participating Verified by Visa merchants using your Visa card.
Do I need to register for the Verified by Visa service?
No, we have automatically done this for you.
How does Verified by Visa work?
Verified by Visa is quick and easy to use. You don't need a new card or any special software. When you are making a purchase online, your card will be recognised by merchants offering the Verified by Visa service. Certain transactions may require you to answer three security questions to verify you. You will need to answer these questions correctly before your transaction can be completed.
How does Verified by Visa protect me?
Verified by Visa assesses online transactions to help protect you and reduce the risk of fraudulent transactions. You may also be required to answer three security questions as an additional level of protection.
Will I need to apply for a new Visa card to use the Verified by Visa service?
No. Verified by Visa is designed to protect your existing Visa card
How much does Verified by Visa cost?
Verified by Visa is a free service provided to Visa card holders.
How will my account be charged for purchases made using the Verified by Visa service?
Your account will continue to be charged by the Merchant for your purchase as usual.
Are there many online stores that currently offer the Verified by Visa service?
More and more online merchants are offering the Verified by Visa service. As Verified by Visa grows, dozens more of your favourites will be added. Just look out for the Verified by Visa logo to see which online merchants are offering the service.
What browser do I need to use for Verified by Visa?
Verified by Visa requires the use of Windows Microsoft® Internet Explorer 5.5, 6.0 (including 6.0 on XP SP2), 7.0 and 8.0, Windows Netscape® 7.2, Windows AOL ® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®. To see if your browser is compatible, go to the ‘Help’ menu and select ‘About’ for the details of the type of browser and version.
Can I use Verified by Visa from any computer?
Yes. One of the great advantages of Verified by Visa is that it is available using any computer that has the appropriate internet browser installed.
What if I have any problems with the Verified by Visa Service?
If you have any questions regarding the service, your transaction fails or your card is suspended or blocked, please call us on 1800 452 694 or +61 2 9028 5440 so we can resolve the issue straight away.